Privacy Policy

Privacy Policy

Last updated: 19 May 2025

Image Air Conditioning respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This Privacy Policy outlines how we collect, use, store, and disclose your personal data through our website and during our service operations.

Who We Are

Image Air Conditioning is a family-operated Australian business specialising in commercial pool heating, HVAC system installation, and consulting services. Our website address is: https://imageairconditioning.com.au

What Personal Data We Collect

We may collect personal information from you when you:

  • Submit an enquiry through our contact forms
  • Request a quote or service call
  • Communicate with us by phone or email
  • Apply for a role or provide subcontractor details

This may include:

  • Full name
  • Email address
  • Phone number
  • Business name (if applicable)
  • Site address or project information
  • Other information relevant to your enquiry

We do not collect sensitive data unless legally required.

How We Use Your Data

We use your personal information to:

  • Respond to enquiries and provide services
  • Schedule service calls and site visits
  • Send relevant follow-up information or quotes
  • Ensure quality customer service
  • Meet legal and compliance obligations

We do not sell your data to third parties.

How We Store and Protect Your Data

All data submitted via our website is stored on secure servers managed by our hosting provider (Hostinger). We take reasonable steps to:

  • Protect data from unauthorised access, loss, or misuse
  • Limit access to staff on a need-to-know basis
  • Remove or archive personal data when no longer required

Who We Share Your Data With

We only share personal data when necessary for service delivery, legal obligations, or with your consent. This may include:

  • Licensed subcontractors working on your project
  • Government or insurance bodies (if required)
  • IT or legal service providers under confidentiality

Cookies and Tracking

Our website may use cookies to enhance user experience, track analytics, and support basic performance monitoring. You can disable cookies via your browser settings.

How Long We Retain Your Data

If you submit a form, we may retain the data indefinitely unless you request deletion. This allows us to maintain accurate service history and support documentation.

Your Rights

You have the right to:

  • Request access to the personal data we hold about you
  • Correct any inaccurate or outdated information
  • Request deletion (unless retention is required by law)

To make a privacy request, please contact: info@imageairconditioning.com.au

Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.

Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be published on this page with the date of last update.

Contact Us

For privacy-related questions, data access requests, or complaints, contact:

Mark Greentree
Image Air Conditioning
📞 0404 444 883
✉️ info@imageairconditioning.com.au

Acknowledgement of Country

We acknowledge Aboriginal and/or Torres Strait Islander peoples as the Traditional Custodians of the land on which we work. We pay our respects to Elders past, present, and emerging.

Inclusivity Statement

At Image Air, we stand for Integrity, Mastery, Accountability, Genuine Care, and Excellence in everything we do. We celebrate and include people of all backgrounds, genders, sexualities, cultures, and abilities.